Customer behaviour and expectations evolve, driven by digitalization. This is an opportunity that banks need to embrace by integrating a fully customer centric approach in the design of their business models and processes. 2018 Annual Conference of the Czech Banking Association provided an opportunity to discuss various aspects of this challenge.
Check out what was Banking in Motion 2018 Conference on the topic "Challenges of Customer Centric Provision Of Financial Services in the Digital Age" like! Here is the short video sumary:
You can also watch the whole conference discussions here:
PHOTOS Banking in Motion 2018: